SALES FORCE ONLNE TRAINING

SALES FORCE ONLNE TRAINING

Cloud Computing Fundamentals

Introduction to the Cloud Computing Evolution of Cloud Computing

Comparisons with other computing techniques fetchers Key characteristics of cloud computing

Advantages/Disadvantages

Classification of Cloud Computing

Based on as a service model

o SAAS (Software as a service) o PAAS (Platform as a service)

o IAAS (Infrastructure as a service Based on deployment or access model o Public Cloud

o  Private Cloud

o  Hybrid Cloud

Sales Force CRM Concepts

What is CRM?

How CRM can help?

Sales force CRM Navigation terminology

Compare Salesforce.com CRM with other CRM products Customization in sales force .com CRM

Introduction to sales force CRM Setup tool o Personal Setup

o App Setup o Admin Setup

Salesforce.Com Cloud Overview

o  Sales Cloud

o  Service Cloud

o  Collaboration Cloud

Project development life cycle

Sales force editions

Apex data loader

Organization Administration

Set your organization’s language & locale Manage currency

Customization

Create custom profiles & custom fields Define dependent pick list

Customize lookup fields

Customize validation & formulas Customize page layouts

Customize standard related lists Use field-level security

Workflow

Define workflow

Set up workflow rules

Set up workflow tasks & alerts

Workflow Approvals

Plan approvals using workflow

Use the approval wizard – standard vs. jump start Create workflow approvals

Security & Access

Create & Manager Users

Set organization-wide defaults Learn about record accessed Create the role hierarchy

Learn about role transfer & mass Transfer functionality Profiles, Login History

Data Utilities

Importing overview

Learn about import solutions & Custom Object records using the data loader User mass delete

Initiate weekly export Use storage

Analytics

Create custom reports Use advanced filters

Use conditional highlighting

Use custom summary formulas Use dashboards

Extending Salesforce CRM

Learn about custom objects Learn about custom tabs

Learn about custom web tabs

The Appexchnage

The AppExchange Install an app

Delete an app

Visual Force

Introduction and Tools Purpose of Visualfoce MVC Architecture

Controllers

Variables and Formulas

Standard Controllers and Standard List Controllers Custom Controllers and Controller Extensions

Using static resources and custom components Styling VF pages

Overriding buttons, links and tabs with VF Using JavaScript in VF Pages

Advanced examples

APEX

Introduction to Apex Purpose of Apex

Apex Fundamentals

Collections

Loops

Apex Scheduling

Triggers

Invoking Apex

Classes, Objects and Interfaces Testing Apex

Dynamic Apex Batch Apex

Debugging Apex Deploying Apex

Developing Apex in managed packages

sObjects and the Database

What is an sObject

SOQL and SOSL Queries

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